1. General provisions
1.1. These Terms of Service (the "Terms") govern the use of the SatTez software service (the "Service"), including the Telegram Mini App, API, integrations, and related functions.
1.2. The Service Operator: Sole Proprietor KAMENOV, IIN 830809350077, address: Republic of Kazakhstan, email: [email protected] (the "Operator").
1.3. Using the Service means that the User has read the Terms, understands them, and accepts them in full. If the User does not agree, they must stop using the Service.
1.4. These Terms apply together with the Privacy Policy. In case of conflict regarding the processing of personal data, the Privacy Policy prevails.
2. Terms
- Service — SatTez and its functional modules: visits, photos, GPS, orders, routes, trips, warehouses, reports, integrations.
- User — a person using the Service through Telegram or another permitted channel.
- Company — a legal entity or sole proprietor of which the User is a member.
- Company administrator — a User with rights to manage the company, employees, and settings.
- Content — data, photos, comments, files, and other materials uploaded by the User.
- Integration — data exchange with 1С, Telegram, mapping, and other external services.
3. Acceptance of the Terms
3.1. The Terms are accepted by ticking the separate box "I accept the Terms of Service" and clicking the "Accept and continue" button.
3.2. Acceptance is recorded by the Service together with the date and time, the version of the Terms, the version of the Privacy Policy, the Telegram user identifier, the IP address, and client information (User-Agent), where available.
3.3. The acceptance record is evidence of acceptance of the Terms and is stored in an immutable form. The User may request information about their acceptance through support.
3.4. If the User uses the Service on behalf of a Company, they confirm that they are authorized to accept the Terms on behalf of the Company.
4. Registration and access
4.1. Access is provided through Telegram. The User is uniquely identified by the Telegram identifier confirmed by the server at sign-in.
4.2. The User must keep their Telegram account and device secure.
4.3. The User may not share access with third parties except as expressly permitted by the Company.
4.4. The Operator may restrict access in case of a breach of the Terms, a security threat, or as required by law.
5. Service functions
5.1. The Service provides tools for field work: visits, photo verification, geolocation, orders, routes, trips, warehouses, reports, and integrations.
5.2. Some functions may depend on the plan, the Company's settings, internet availability, GPS, camera, Telegram, and external services.
5.3. The Operator may change functions if this does not materially worsen an already paid period without prior notice.
6. Use of the Service
6.1. The User uses the Service lawfully, in good faith, and only for the Company's business purposes.
6.2. The User is responsible for the accuracy of data, orders, photos, coordinates, and comments.
6.3. The User may not bypass access restrictions, interfere with the operation of the Service, create excessive load, or use automated tools without the Operator's permission.
7. Prohibited actions
- violate the rights of others;
- upload malicious code;
- attempt to access other companies' data;
- falsify photos, GPS, time, or orders;
- use the Service for illegal activity;
- share access with persons who are not Company employees.
8. Intellectual property
8.1. The Service, code, design, trademarks, and documentation belong to the Operator or are used on lawful grounds.
8.2. The User retains rights to their Content. The User grants the Operator the right to process Content for the operation of the Service, support, and legal compliance.
9. Personal data
9.1. Personal data is processed in accordance with the Privacy Policy and the laws of the Republic of Kazakhstan.
9.2. The User gives separate consent to the processing of personal data, including geolocation and photos, where necessary for the operation of the Service.
9.3. The Company is the controller of its employees' and customers' data. SatTez may act as a processor on the Company's instructions.
10. Plans and payment
10.1. Plan terms, limits, and payment are determined by the selected plan and the agreement with the Operator.
10.2. Non-payment may result in restricted access after the end of the paid period and any grace period.
10.3. The cost of external services, 1С licenses, communications, and equipment is paid separately unless otherwise agreed.
11. Availability and support
11.1. The Operator strives to ensure stable operation but does not guarantee the absence of interruptions, errors, or connection losses.
11.2. Scheduled maintenance, updates, and failures of external services may limit access.
11.3. Support is provided through the channels specified by the Operator.
12. Liability
12.1. The Operator is not liable for decisions made on the basis of Service data where they depend on the actions of the User or third parties.
12.2. The Operator is not liable for failures of Telegram, 1С, telecom operators, mapping services, and other external systems.
12.3. The Operator's liability is limited to the amount actually paid for the last paid period, unless otherwise provided by law.
13. Changes to the Terms
13.1. The Operator may change the Terms. A new version is published with a date.
13.2. In case of material changes, the Operator may require renewed acceptance of the Terms.
13.3. Continued use after changes take effect constitutes acceptance of the new version.
14. Termination of access
14.1. The User may stop using the Service at any time.
14.2. The Operator may terminate access in case of a breach of the Terms, non-payment, or a security threat.
14.3. After access is terminated, data is stored and deleted in the manner established by law and the Privacy Policy.
15. Governing law
15.1. The Terms are governed by the laws of the Republic of Kazakhstan.
15.2. Disputes are resolved through negotiation and, failing agreement, in a competent court of the Republic of Kazakhstan.
16. Contacts
Email: [email protected]
Address: Republic of Kazakhstan
Publication date: November 14, 2026.