Questions and Answers
Short answers about setup, signing in with Telegram, visit control, pricing, and integrations. If you cannot find an answer, message us on Telegram or by email.
Do I need to install an app?
No. SatTez works as a Telegram Mini App. An agent opens the bot, taps the launch button, and works from their phone. There is no separate installation from the App Store or Google Play.
How does signing in with Telegram work?
Inside the Mini App, Telegram passes signed initData. The server verifies the signature, expiry, and user, then issues access tokens. No password is needed, and knowing a Telegram ID without a signature does not grant access.
Can I work from a computer?
Yes, the Mini App opens in Telegram Desktop and Telegram Web. Managers can conveniently review reports and manage the company from a computer, while agents check in at visits and take photos from their phones.
How is an agent's visit monitored?
An agent starts a visit with geolocation. The system checks the distance to the outlet and prevents check-ins from afar. Photos, time, and actions are saved during the visit, and completion closes the task.
What do I need to work in the field?
A phone with Telegram, internet access, and permission for geolocation and the camera. A photo visit requires a working location request — this confirms that the agent is actually at the outlet.
How much does SatTez cost?
Plans start at 5,900 ₸ per month for an owner who works alone. Team plans start at 14,900 ₸. Prices and limits for agents, couriers, and SKUs are listed on the pricing page.
Is there integration with 1С and MoySklad?
With 1С — yes: SatTez exchanges products, warehouses, stock levels, orders, and actuals. With MoySklad, integration is in development: there is a webhook prototype, but production-grade order exchange and company setup are not ready yet. For a quick start, you can upload outlets and the price list from Excel.
Who can see company data?
Only company members with the appropriate role. The owner sees their company, an agent sees their outlets and tasks, and a courier sees their trips. Data from different companies is isolated.
How do I add agents to a company?
The owner creates an invitation in the bot or Mini App and sends the link. The agent opens it and is automatically linked to the company. The invitation link is valid for a limited time — 7 days by default.
Can I upload an outlet database from Excel?
Yes. Import is supported for outlets with name, address, coordinates, and phone, as well as price list import. During upload, SatTez checks for possible duplicates by coordinates, address, and name.
How do I pay for a subscription?
Payment is made in tenge. The bot shows the amount and a Kaspi QR code or link; after payment is confirmed, an administrator activates the subscription for the selected period. If the subscription is inactive, data remains available in read-only mode.
Is there an API for my own tasks?
Yes. SatTez provides a REST API for users, outlets, products, orders, visits, reports, and inventory. Documentation is available in Swagger, and a separate integration token is used for 1С.
Can the functionality be customized for our company?
Yes. We build individual enhancements: roles and permissions, documents and statuses, reports, integrations, and mobile workflows. Scope, timeline, and cost are estimated separately after we review the task.
How do I contact support?
Write to [email protected] or message the Telegram bot @SatTez_bot. We will help with setup, your plan, and integration.
Didn't find an answer?
Open the bot or email us — we will respond to your specific scenario.
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